NHS IA
I worked with a dedicated team re-evaluating the entirety of NHS.UK with the aim of redefining the heirachy, re-organising the structure and improving the wayfinding of the entire site to make it easier to find and discover information in a frictionless manner.
About the project
At this point in time, NHS.UK was a vast site with complicated ecosytems, current and legacy content living side by side and outdated navigational elements. The wider NHS Digital team had recently developed a robust components library and this was the prime moment to address the information architecture.
The work involved assessing, auditing and mapping the ecosystems of the existing content, interconnections and then hypothesising and proposing better design solutions.
Working in a rapid agile environment the multi-disciplined team produced a multitude of working prototypes.
Roles and responsibilities
- Service design
- Design discovery
- User research & user labs
- Information architecture
- Interface design
- UX design
- Accessibility
- Prototype code
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Working out primary and secondary navigational ideas -
A pregnancy section IA scenartio -
Wayfinding sketch proposal for a specific section of the site -
Prototype of a primary navigational hypothesis